Overview

Overcoming the operational challenges and exploring the opportunities to improve engagement, reduce costs and build competitive advantage

Customer-centricity is no longer a 'nice-to-have' – with challenger brands offering unparalleled customer experiences, established insurers need to adopt a new way of thinking to engage their customers.

Those that can deliver exceptional, personalised and seamless policyholder experiences are retaining a loyal base, winning new business, and unlocking new revenue streams. However, for many, legacy systems and mindsets coupled with disparate data on multiple platforms are stifling progress on modernising traditional processes.  

Attend this breakfast briefing to discover how leading organisations are investing in technologies and overcoming the practical challenges to make their operating models more customer-centric.

 Topics to be discussed include:

• Assessing how customer expectations have changed and what needs to be done to meet them
• Rethinking traditional technology and processes to enable more personalised and frictionless experiences
• Delivering incremental value over wholesale transformation