Delegated Authority Strategy Day

Transforming DA to enable innovation, improve service and deliver efficiencies

etc Venues, Fenchurch Street

Book your tickets now

First 50 places: £199+VAT

(Standard rate £599+VAT)

Overview

The Delegated Authority Strategy Day brings together the entire DA ecosystem: syndicates, MGAs, Coverholders and brokers to address key challenges and explore new opportunities. Join strategic decision makers from board level leadership teams and senior directors within operations, IT, underwriting and claims to discuss the latest developments in the DA landscape, and benchmark your strategic response.

This focused one-day conference will help you streamline operations, deliver efficiencies and drive innovation in a rapidly evolving market.

Delegated Authority continues to grow as a vital distribution channel, but with its success come challenges. From tackling inefficiencies in bordereaux processing and data management, to navigating a rapidly developing technology landscape, this event addresses the key challenges and will deliver actionable insights to help you overcome those challenges.

You’ll discover how to scale operations, differentiate through niche specialisations and leverage emerging technologies like AI and automation to enhance decision-making and reporting.

Hear the latest thinking from industry experts sharing insights into:

  • Delivering efficiencies through integrated systems and new technologies
  • Achieving sustained growth through an agile operating model
  • Driving innovation by leveraging data, analytics and AI
  • Developing the skills and capabilities to deliver your DA strategy

This is your opportunity to learn from peers, connect with industry leaders and prepare for a fast-evolving delegated authority market.

Agenda

08:00 Registration, coffee and networking

09:00 Opening  keynote presentation

Harnessing the strategic opportunities in a changing Delegated Authority landscape

  • Navigating an uncertain political, economic and technological landscape
  • Devising a robust DA strategy that is both agile and resilient
  • How technology will change traditional DA processes and present opportunities for growth
  • Developing the core capabilities needed to deliver DA business in the future
Richard Clapham
Group Chief Executive Officer
DUAL Group

9:40 Coffee & networking

10:00 Morning sessions

Choose one of the following 3 morning sessions

Session 1

Digital technology

Leveraging technology to achieve operational efficiency and improve the Coverholder experience

Sinead Aldrich
Global Product Manager for Delegated Authority
Liberty Specialty Markets
A picture of Laura Pinto
Laura Pinto
Former Head of Delegated Authority
Antares
Full session details

Session 2

Data and Analytics

Harnessing the power of data to improve MI and enable future AI innovations

Sean Shaw
Group Head of Data
Dual Group
Full session details

Workshop

Tackling talent challenges

Developing the skills, capabilities and culture to enable successful MGAs 

Lisa Slade
Head of Delegated Authority Audit & Assurance
Great Lakes SE
Chrys Katramados
Head of Global Service – Multinational & DUA
Aviva
Full session details

11:00 Break for coffee

11:20 Mid-morning sessions

Choose one of the following 3 mid-morning sessions

Session 3

Transforming operations

Enabling innovations and scalability in DA operations

Jane Bioletti
Head of Delegated Authorities Oversight
Lloyd’s
Simon White
Delegated Authority Service Centre Director
AXA XL
Full session details

Session 4

Leveraging AI in Delegated Authority

Successfully applying large language models to optimise and streamline processes

Clare Knight
Managing Director
Bspoke Group
Full session details

Workshop

Delegated authority claims

Improving DA claims accuracy and processing efficiency

Angus Rogers
Head of Claims Operations
Canopius
Emma Walter
Head of Digital Technology
Atrium Underwriters
Full session details
Sponsored by

12:20 Quick break for refreshments

12:30 Fireside chat

Fireside Chat

Leveraging technology and an inquisitive mindset to improve the DA model

In this informal and conversational session, our special guest will share stories and experiences of innovating in the field of technology, London market and MGAs, as well as taking questions from the audience

Graham Elliott
Chief Executive Officer
Crux Underwriting

13:00 Lunch

14:00 Panel discussion

Overcoming bordereaux challenges

Overcoming the operational challenges to effectively send, receive and process bordereaux

Bordereaux management remains a major challenge for insurers, brokers and MGAs seeking to scale efficiently. This session explores the key obstacles, including manual query loops and cost pressures, as well as highlighting practical strategies to overcome them through the use of data, technology & automation and the simplification of processes.

Our expert panel will share how they are overcoming these hurdles to drive operational efficiency and improve service.

Topics to be covered include:

  • Understanding the complexity of bordereaux management and where the friction points occur
  • Breaking the link between costs and growth – discover how organisations are growing their portfolios without proportionally increasing operational costs
  • Process simplification through system enhancements, automation and streamlined workflows
  • Balancing operational efficiency, improving service levels and meeting reporting requirements in a rapidly evolving DA landscape
Victoria Andrews
Group Head of Delegated Authority Oversight
Chaucer Group
Amy-Louise Budd
Head of Delegated Authority
PoloWorks
Ian Pitt
Head of Underwriting Services
MS Amlin
Jonathan Pooley,
Head of Specialty Programs
Miller Insurance
Sponsored by

15:00 Break for coffee

15:20 Afternoon sessions

Choose one of the following afternoon sessions

Session 5

Modernising DA systems

Overcoming legacy technology and processes challenges

Steven Frogley
Head of Operations
Starr Insurance
A picture of Stefan Nadarajan
Stefan Nadarajan​​​​
Chief Operations Officer
Bridgehaven Specialty UK
Full session details

Session 6

Successfully delivering transformational change

Overcoming the operational and cultural challenges

Dan Lott
Chairperson MGA & DA Committee
Tysers
Full session details
Sponsored by

Workshop

Computable binding authority agreements

Workshop exploring the development and implications of digital contracts

Carla Wise
Manager – Delegated Authorities & Claims Operations
LMA
Lucy Moore
Head of Technical & Operations
Consilium Insurance Brokers
Full session details

16:20 Quick break for refreshments

16:30 Closing panel session

Delivering tomorrow’s Delegated Authority eco-system

Aligning your strategy to harness the potential of digital, data and generative AI in Delegated Authority

As the DA landscape changes, new opportunities - as well challenges - are constantly evolving and emerging. However, the rapid development of technologies such as GenAI, advanced analytics and automation are challenging traditional business and operating models.
The winners will be those that can harness their power to enable profitable growth and mitigate the risks in an increasingly digital environment.

Our expert panel will explore how these challenges are impacting their organisations, how they plan to respond, and what the future of DA looks like in medium term.

Topics to be covered include:

  • Leveraging technology to transform Delegated Authority strategies and operations both today and in the future
  • Improving data quality to enable more effective DA performance management
  • Reducing costly Bordereaux submission practices through the use of AI
  • Tackling the talent crisis to ensure we have the skill and capabilities needed in the future
Luisa Barile
Group CEO
ManyPets
Joel Markham
Director of Schemes & Delegated Authorities
AXA
Donna Smith
Head of Schemes & Delegated Authorities
Aviva
Jennifer Martin
Chief Underwriting Officer
Pen Underwriting
Chris Hardcastle
Head of Delegated Authority
Miller Insurance

17:15 - 18:30 Drinks reception

Sponsored by

Main sponsor:

Session Sponsor:

Workshop Sponsor:

Exhibitors

Supported by

Venue

etc Venues, Fenchurch Street Fenchurch Place 43/44 Crutched Friars London EC3N 2AE

Tel: 020 3735 2700

Useful Info

Closest tube stations: Tower Hill or Aldgate

Closest rail: Fenchurch St, Liverpool St, London Bridge