TINtech 2025

Drive innovation, transform the customer experience and enable digital operations

155 Bishopsgate, London

Book today

Introductory booking rate  £199 + VAT

(Standard rate £599 + VAT)

Powering the next phase of your digital transformation

Technology-driven innovation is moving at pace, and with the rapid advancement of Generative AI the insurance sector is facing a once-in-a-generation opportunity to reinvent business and operating models. As emerging technologies become mainstream and data capabilities mature, the real challenge lies not in whether to transform – but how to do it effectively.

Attend TINtech 2025 to explore how insurers, brokers and MGAs can successfully harness digital technologies, data and GenAI to transform traditional operating models, drive efficiencies and deliver exceptional customer outcomes.

Join senior industry leaders as they share their strategies for tackling legacy challenges, building agile data infrastructures and embedding innovation into the DNA of their organisations. You'll gain exclusive insights into what works, what doesn't, and what’s next – giving you the edge to stay competitive in a rapidly evolving industry.

Key themes include:

➡️  Delivering business value through GenAI and emerging tech

➡️  Building digital and data capabilities that enable innovation across the business

➡️  Overcoming operational and cultural barriers to deliver successful transformation

➡️  Reimagining the customer experience in a digital-first world

➡️  Creating flexible operating models that can adapt, scale and deliver efficiencies

AGENDA

08:00 Registration, coffee and networking

09:00 Keynote presentations

Keynote presentations

Building for an AI enabled world

 

Aligning the business, data and AI strategy to deliver business and customer value

 

  • The opportunities and threats posed by AI for insurance
  • Overcoming the operational and data challenges to enable a data-first organisation
  • Examples of GenAI tools being used across the business
  • Where next for AI enabled insurance and staying agile in a fast-paced environment
Overcoming the operational challenges to deliver digital transformation for business success

 

  • Creating a clear strategy vision for growth and profitability in a fast paced and turbulent business environment
  • Ensuring initiatives enhance the customer experience and outcomes, whilst also improving operational performance
  • The role of technology, data and AI in delivering the operating model today and in the future
  • Developing the skills, capabilities and organisational culture to embrace and drive change forward

A picture of Paul Hollands
Paul Hollands
Chief Data & AI Officer
AXA

 

 

 

 

A picture of Clare Lebecq
Clare Lebecq
Group Chief Operating Officer
Miller Insurance

10:20 Coffee and networking, with supplier spotlights on the Innovation Stage

10:50 Breakout sessions

Choose to attend one of the following 3 breakout sessions

Session 1

Lloyd’s & London markets

Enabling digitisation for efficiency and growth

A picture of Jon Clapham
Jon Clapham
Head of Enterprise Architecture
Ascot Group
A picture of Polina Konstantinova
Polina Konstantinova
Head of Underwriting Operations
Newline Group
A picture of Terry Calthorpe
Terry Calthorpe
Operations Director
Gallagher Re
Full session details
Sponsored by

Session 2

Leveraging digital in SME commercial

Streamlining operations, innovating products and improving service

A picture of Simon Buckley
Simon Buckley
Director of Transformation & Change
AXA
Full session details

Session 3

Personal lines

Transforming the customer experience to build trust and deliver efficiency

To be announced soon
To be announced soon
 
 
Full session details
Sponsored by

11:50 Coffee and networking, with supplier spotlights on the Innovation Stage

12:10 Breakout sessions

Choose to attend one of the following 3 breakout sessions

Session 4

Case Study: Successfully deploying AI

Overcoming the operational challenges to successfully deploy AI

A picture of James Hickey
James Hickey
Head of Data Science & AI
esure
Full session details

Session 5

Data & Analytics

Achieving data excellence to unlock the power of AI and automation

A picture of Annarita Roscino
Annarita Roscino
Head of Pricing Excellence & Innovation
Allianz
A picture of Rama Karmokar
Rama Karmokar
Head of Data & Analytics
Superscript
Full session details
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Session 6

Digitising claims

Leveraging technology to transform claims operations

A picture of Kuldip Kang
Kuldip Kang
Head of Propositions & Change
Allianz
Full session details
Sponsored by

13:00 Lunch, networking, with supplier spotlights on the Innovation Stage

14:00 Panel discussion, AWS Hour sessions, one-2-one meetings or Deep dive discussion pods

Panel discussion

Harnessing the power of agentic AI in insurance

Overcoming the operational challenges to successfully deploy use cases

Agentic AI holds huge potential for insurers and brokers to improve the customer journey and streamline operations.

This session will explore practical use cases that have been deployed in insurance, the operational and data challenges that need to be addressed and assess the potential benefits of future applications.

  • Agentic AI vs. traditional AI
  • The strategic implications for operating and business models
  • Examples of developing AI agents for processing claims, issuing invoices and communicating with customers to answer questions
  • Overcoming the practical challenges to build teams of agents working collaboratively

 

A picture of Mike Downing
Mike Downing
Chief Technology Officer
WPA Health Insurance
A picture of Chris Pearce
Chris Pearce
Chief Data Officer
esure
A picture of Philip Fumey
Philip Fumey
Account CTO and Digital Strategist
Microsoft
A picture of Sindy Yick
Sindy Yick
Deputy Director Machine Learning
Markerstudy
A picture of Reiss Gavin
Reiss Gavin
Head of London Market Application Development and Delivery
Charles Taylor InsureTech
Sponsored by

Also happening at 2pm

NEW for 2025

AWS hour

Driving business outcomes in insurance using AWS services

A picture of Arno de Wever
Arno de Wever
EMEA Lead Commercial P&C Insurance
AWS
A picture of Al Robertson
Al Robertson
CTO
ICE InsureTech
A picture of Ben Wilson
Ben Wilson
CTO
Fortinet
A picture of Tom Tasker
Tom Tasker
Storage Solution Architect, Data & AI
AWS
Full session details
Sponsored by

Discussion pods

Round table, focused discussion pods of up to 8 delegates.

Through facilitated Q&A and open discussion each pod will deep dive into a specific topic allowing for benchmarking and ideation.

 

 

 

Full session details

Meetings

one-2-one meetings

Take part in one-2-one meetings facilitated by the Brella app

Full session details

15:00 Coffee and networking, with supplier spotlights on the Innovation Stage

15:30 Workshop sessions

Choose to attend one of the following 4 workshops

Workshop 1

Transforming legacy technology

Continually improving the legacy estate

A picture of Andrew Beal
Andrew Beal
Group Chief Architect
Markerstudy
Full session details
Sponsored by

Workshop 2

AI Readiness

Ensuring your organisation can realise the benefits of AI

A picture of Saki Tethy
Saki Thethy
Head of Data and AI
Aviva
A picture of Sandeep Karkhanis
Sandeep Karkhanis
Head of Machine Learning Strategy & Delivery
Allianz UK
Full session details

Workshop 3

Achieving a digital operating model

Leveraging technology to deliver an agile operating model

A picture of Matthew Porter
Matthew Porter
Head of Operations - UK
QBE Insurance
Full session details

Workshop 4

Delivering successful transformational change

Overcoming the practical challenges to drive transformation that ‘sticks’

A picture of Simon Ottley
Simon Ottley
Head of Change Delivery
Markel
A picture of Tasneem Harnekar
Tasneem Harnekar
Head of Transformation
Aviva
Full session details

16:30 Grab a quick drink from the bar

16:40 Closing panel discussion

Panel discussion

Insurance 2030

From VUCA to BANI – The strategic implications of new digital technologies, data and a changing insurance landscape

Over the past 12 months there is no doubt that the pace and depth of change has increased. For years the concept of Volatility, Uncertainty, Complexity and Ambiguity (VUCA) helped us explain and strategise the implications of a rapidly changing business and wider world.

Following the pandemic, seismic geo-political shifts and the rapid emergence of powerful GenAI tools, a new acronym has emerged to describe world dynamics: Brittle, Anxious, Nonlinear and Incomprehensible (BANI).

The challenge facing all insurance directors and leaders is how to navigate the opportunities and threats posed by this rapidly changing landscape, how you build resilient but agile capabilities and develop future talent to thrive in this business environment.

Topics to be discussed include:

  • How will the rapid development of GenAI impact insurer and broker operations?
  • Successfully leveraging data to stay relevant in terms of products and services
  • Key criteria for building a culture of collaboration in a digital world
  • Recruiting and retaining new skills and capabilities needed to compete
Laurie Davison
Laurie Davison
Group Chief Operating Officer
Munich Re Specialty
A picture of Paulo Cuomo
Paolo Cuomo
Executive Director
Gallagher Re
A picture of Sean Morley
Sean Morley
Technology Leader – Corporate Risk & Broking
WTW
A picture of Rebecca Johnston
Rebecca Johnston
Managing Director, Commercial Direct
Direct Line Group

 

17:15 - 18:30 Drinks reception

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Venue

155 Bishopsgate, London Liverpool Street London EC2M 3YD

Useful Info

Closest train station: Liverpool St

Bus: 155 Bishopsgate is served by many bus routes including 388, 242, 149, 135, 78, 48, 47, 42, 35, 26 and 8.