Having access to data from multiple systems in real-time is critical in meeting changing customer expectations and improving the user experience.

However, this is easier said than done as data often sits on legacy systems that traditionally don’t ‘talk’ to each other: resulting in inefficient processes, costly IT platforms and a poor client experience.

This breakfast briefing will explore the key challenge of how you transform the operating model to enable employees from across the organisation access to information from multiple systems, to speed up resolution times and improve your business performance.

Geoff Yates, Executive Director and CIO at Farmers Mutual Group in New Zealand (a sister company to NFU Mutual) will present his approach to building flexibility and agility into IT platforms and operations and tackling the practical challenges of legacy systems.