The challenge facing insurers keen to develop a customer centric operating model is designing and delivering an engaging customer journey at the same time as optimising back office process to both achieve the necessary levels of service delivery and reduce frictional costs.

Achieving this balance in an efficient and effective way is the key to competitive advantage in the current business environment.

This workshop will explore the how you approach the operational challenges of delivering an exceptional customer experience, the role of digital technology in enabling a better customer journey and how you reduce operating costs.