The experience customers receive when interacting with your organisation is where brand reputation, loyalty and competitive advantage are made or lost. As customer expectations rise, it is now critical that organisations build the capability to enable and orchestrate two-way conversations across multiple channels in real time using Cloud.

Attend this virtual round table to explore how you overcome the people, process and technology challenges of capturing customer communication channel preferences and insights that will improve the customer experience, drive quicker customer outcomes, and deliver efficiencies.

Topics to be explored include:

• Digitising work processes to effectively interact with customers across the policy lifecycle
• Overcoming the operational challenges to integrate with core systems
• Leveraging insights and preferences to enable automated customer journeys
• Supporting valuable human resources with the right data at the right time

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