Enhancing customer engagement
Navigating the transformation to digital-first, customer-centric engagement and communications
As customer service expectations in the B2C world skyrocket, the insurance sector needs to keep pace. Personalising the customer experience by moving away from one-way, policy-driven communications and embracing digital-first, two-way customer commmunications is now essential element of customer engagement.
This virtual round table discussion will explore how digital technologies can enable effective cross-channel customer communications that drive up engagement and retention to deliver a 21st century customer experience.
Sponsored by:
Contributions from:
Facilitated by:
AGENDA
Format and focus
Attend this virtual roundtable to explore:
-
Enabling digital-first, two-way customer conversations
-
How to remove friction and simplify your acquisition processes using digital and mobile technologies
-
Making the design and delivery of new, customer centric products fully digital and multichannel
-
Interactive tools that can accelerate the path to hyper-personalisation
Contributions from:
Facilitated by: