Achieving digital transformation to meet customer expectations

Tackling legacy, changing mindsets and driving innovation

10th December 2020 11:00 - 12:00

One thing we have learned from C19 is that insurance has the capability to embrace digital technologies when faced with a real burning platform to change. The challenge now is to build on this renewed energy and momentum to truly digitise insurance businesses – enabling you to meet customer expectations in traditional lines as well as compete in new, rapidly developing eco-systems.

However, to ensure success, you must first understand how customer expectations have changed and what you need to do to meet them. It’s then about tackling some major operational challenges around legacy technology, culture and mindsets.

In this discussion we will focus on how to overcome these challenges in an interactive discussion and benchmarking session with 10 of your peers.

AGENDA

Format and focus

Attend this virtual roundtable to explore:

Leveraging new technologies to build agile operations, efficient processes and a digital customer experience
Ensuring you meet the needs of vulnerable customers
The key criteria to develop digital leaders to enable an innovative culture that embraces change across the organisation
Building strategic and technical capabilities
Tackling core system legacy technology – turning off old systems