Leveraging data, analytics and intelligent automation in claims
Extracting value from unstructured data to improve MI, operations and the customer claims experience
Digital technologies present a huge opportunity to deliver a seamless claims journey that builds engagement and improves retention - whilst also reducing costs.
However, to leverage the opportunities that digital presents, insurers need to be able to extract value from both structured and unstructured data to create journeys that are focused around helping the customer and meeting their changing expectations.
The challenge is how do you achieve this in complex, siloed organisations encumbered by legacy technology, processes and culture?
Attend this virtual round table discussion to hear insights from Paul Middle and Robin Challand on how to overcome the key challenges to leverage the power of data and analytics in claims.
Sponsored by: 
Contributions from:
AGENDA
11:00 Meeting begins with introduction by the chair
11:05 Introductory presentations
Leveraging data, analytics and intelligent automation in claims
Paul and Robin will explore utilising data and IA technologies to improve the customer experience. Topics to be covered include:
- Understanding how customer needs have changed and meeting those expectations
- Reviewing operations to strip out processes that create customer friction
- How they are prioritising investment decisions to enable customer centric systems
- Striking the balance between self-service and human contact
11:20 Roundtable discussions and feedback
12:00 Close
Sponsored by
Main sponsor:
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We specialise in supporting our customers with end-to-end data and analytics capabilities across a number of chosen industry verticals with a major focus on financial services with our ~7000 strong data and analytics professionals
Our insurance analytics capabilities span the entire insurance value chain and cover data management, predictive analytics, machine learning, AI, visualisation and reporting in Underwriting, Sales and Service, Marketing, Claims, Pricing, Actuarial and Operations.
EXL has been named a Leader in Everest Group 2024 Advanced Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® Assessment.
Visit the EXL Newsroom or here more information about this recognition.
For more information click here