Intelligent automation technologies are developing at a rapid pace and present huge opportunities for insurance organisations to transform the customer and user experience, streamline processes and improve the bottom line.

However, successfully deploying intelligent automation tools to deliver the promised ROI is fraught with challenges – often adding frictional costs rather than removing them.

The breakfast briefing will explore three pillars to successfully use this technology in insurance:

1. Assessing and simplifying your current processes to improve the customer experience
2. Finding the opportunities where IA can make a real and positive difference to CX
3. Key criteria to successfully deploy the right tools for the right opportunities
4. Building your capabilities to drive greater insights and continually improve the tools

Our expert speakers will share their experiences in the area, best practice techniques and tips for avoiding costly mistakes.

Topics to be covered include:

• Where are the opportunities for conversational AI to be deployed, and how have they delivered value?
• Successfully ingesting unstructured data through smart OCR to streamline processes and enable process mining
• Use cases of where to start and, critically, how to deliver ROI
  
  

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