Scaling agentic AI in insurance – moving from pilot to production
Overcoming the operational and data challenges to successfully scale agentic AI to transform operations and enhance the customer experience
The Gherkin
Free to attend | Only 15 places
Overview
AI is no longer a future ambition for insurers – almost all have PoCs and it’s starting to reshape traditional approaches to operations and customer service across organisations. But while many have successfully tested AI use cases in isolated pilots, scaling these solutions across the enterprise remains a significant challenge.
This exclusive breakfast briefing will explore how insurers can move beyond proof of concept and embed agentic AI – AI-driven systems capable of autonomous decision-making and task execution – into their core operations to drive real business value.
Through practitioner case studies, peer led discussion and expert insights, you will explore the operational, technological and organisational challenges to scaling AI, and leave with insights to help overcome them.
The session will focus on three areas:
- Real world case applications: How are insurers embedding agentic AI into claims, underwriting and customer service?
- Creating scalable agentic AI-driven workflows: Balancing efficiency with enabling better decision-making and improved business outcomes
- Key criteria for success: Data governance, change management and cross-functional collaboration
Topics for the discussion include:
- The opportunities for agentic AI to solve insurance business challenges.
- Why scaling AI is hard – common barriers when moving from PoC to production.
- Overcoming practical challenges including:
- Talent, skills, and organisational readiness.
- Data architecture and quality.
- Governance, ethics, and cost considerations.
- Technology infrastructure.
- Reducing frictional costs through automated workflows to drive efficiency, reduce manual processes, and improve competitiveness.
Speakers
- Takes place in the private dining rooms at the top of the Gherkin
- Only 15 industry practitioner places are available
- Hear the case study then participate in the Q&A
AGENDA
08:00 Registration, tea and coffee
08:15 Breakfast of your choice with views over the city
08:40 Introduction by the chair
08:50 Presentations
CASE STUDY: Overcoming the operational challenges to successfully deploy Agentic AI
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Understand the difference between agentic AI and traditional AI, and what it means for insurers and brokers
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Explore real-world examples of agentic AI in action, including claims processing, invoicing, and customer communications
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Identify the operational and data challenges that must be overcome to successfully deploy agentic AI use cases
- Assess the strategic impact on operating models and learn how to build and manage teams of AI agents working collaboratively
Speakers
09.05 Roundtable discussion & feedback
10:00 Close
Sponsored by
Kainos Group plc is a UK-based global technology solutions provider specializing in digital transformation, with particular expertise in the insurance sector. They offer custom software development, cloud solutions, data analytics, intelligent automation, and generative AI applications tailored for insurers. Kainos helps insurance companies streamline operations, improve customer experiences, and overcome legacy IT challenges. Their solutions focus on enhancing processes like claims processing, underwriting, and customer communications. Working with many notable insurers, Kainos leverages innovative technologies like generative AI to elevate the claims experience. With over 30 years of experience and a global workforce, Kainos drives digital innovation in the insurance industry, helping companies stay competitive in a rapidly evolving market.
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