Watch part 1 of 3 exploring how to become customer centric organisations
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In this video TIN’s Jeremy Burgess is joined by four industry experts with a wealth of experience in the insurance and technology:
Edward Jones
Strategic CX & Digital Transformation Advisor
Verint Systems UK Ltd
James Russell
Head of Claims Transformation
esure
Natasha O'Kane
Head of Digital Strategy & Innovation
Unum
Paul Middle
Head of Telematics
Tesco Underwriting
They explore 3 themes:
- How do we become truly customer centric organisations?
- What does this mean for your operations, culture and technology?
- What will service led insurance organisations of the future look like?
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