4 highlights from the London Market Claims Preview Show
London Market Claims on 8th October is the only event dedicated to improving claims performance in the London market.
Ahead of this event, and to give you a taste of what will be discussed on the day, the London Market Claims Preview show features interviews with four industry experts speaking at the event.
Below are four highlights taken from the interviews.
You can watch the whole preview show live on LinkedIn next Thursday 29th August.
Can’t wait?
How to enhance customer service and speed of claims outcomes
Barbara Rizzi, Chief Claims Officer at Arch Insurance International discusses the importance of prioritising customer service and speed, highlighting the need for efficient processes as the foundation of their business.
The importance of ensuring AI's reliability before deployment in customer services
Nichola Chapman, Chief Claims Officer at Consilium Insurance Brokers shares her personal frustration with a poor AI experience, emphasising the need for thorough testing and reliability before deploying such technology.
How AI and large language models can empower claims teams
Marie Hill, Head of Claims at Brit Insurance discusses the importance of using technology, such as large language models, to enhance rather than replace the work of claims teams.
The growing importance of collaboration, data literacy and technology adaptation
Janine Powell, Claims Director at Lloyd's Market Association highlights the exciting opportunities at Lloyd’s driven by collaboration and data. She stresses the importance of enhancing data literacy to help people embrace technology as a tool that augments, rather than replaces, existing services.
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