Demystifying the use of Generative AI in insurance
In this presentation Professor Stephen Roberts explore the use, abuse and pitfalls of using GenAI in insurance.
Leveraging data, AI, and collaboration for better client service
4 highlights from the London Market Claims Preview Show
Digital Claims pre-event survey analysis
The pre-event survey data reveals several key themes and concerns within the industry, especially regarding the integration of technology in claims processing and management…
Overcoming legacy challenges
In a recent webinar Helen Rogers shared her insights on how to tackle legacy technology, build a culture of high performance and ensure your initiatives are a success.
Part 3: Successes and the digital future
In the final part of our series on delivering an exceptional customer service in insurance, our expert panel share their experiences of delivering digitally enabled customer…
Part 2: Delivering an exceptional customer service in insurance
In part 2 of this in depth look at what makes an exceptional customer experience, our expert panel explore how to overcome the practical challenges to deliver success.
Part 1: Discover successful customer experience in insurance
Watch part 1 of 3 exploring how to become customer centric organisations
Five Critical Customer Values
Ahead of Digital Claims 2023 on 24th April, we look at customer expectations with Kelly Ward, CEO & Country Manager at AXA Partners UK
TINtech 2022 Innovation Stage executive summary
An executive summary of the Innovation Stage presentations at TINtech, held on 11th October 2022, sponsored by Guidewire.
TINtech 2022 keynotes executive summary
An executive summary of the keynote presentations at TINtech, held on 11th October 2022, sponsored by EY.
TINtech preview show
Ahead of TINtech on October 11th we discussed the big challenges facing insurers and brokers.
Highlights from Virtual TINtech 2022
The key takeaway points from Virtual TINtech 2022
Unlocking the power of data in the London market
Overcoming the people, process and technology challenges to transform business and operating models
GenAI - Do's and Don’ts in insurance
Exploring use cases and best practices to successfully deploy AI
London Market Claims Preview Show
First broadcast:
Optimising insurance operations for growth, innovation and customer experience
Overcoming the people, process and technology challenges to deliver successful transformation
Blueprint Two: overcoming the technology and operational implications
The key questions you should be asking to be ready for the next step in market modernisation
The future of insurance: a female perspective
Why are we having this conversation now? Why is it important? What will it change?