Navigating leadership challenges in the age of AI

Technology trends shaping the London market

Four key insights from the TINtech London Market pre-event survey.

Beyond Underwriting: how claims can become the new driver of transformation

Insights from London Market Claims 2024

Leveraging data, AI, and collaboration for better client service

4 highlights from the London Market Claims Preview Show

Five challenges facing the London market

The TINtech London Market pre-event survey results reveal several key challenges faced by the London insurance industry.

Part 3: Successes and the digital future

In the final part of our series on delivering an exceptional customer service in insurance, our expert panel share their experiences of delivering digitally enabled customer…

Part 2: Delivering an exceptional customer service in insurance

In part 2 of this in depth look at what makes an exceptional customer experience, our expert panel explore how to overcome the practical challenges to deliver success.

Part 1: Discover successful customer experience in insurance

Watch part 1 of 3 exploring how to become customer centric organisations

Five Critical Customer Values

Ahead of Digital Claims 2023 on 24th April, we look at customer expectations with Kelly Ward, CEO & Country Manager at AXA Partners UK

Industry report: AI and automation to enhance CX in general insurance

This report explores the strategic drivers for the adoption of AI and automation to enhance the customer experience in general insurance and explores how these technologies…

Improving the insurance customer experience

Strategies for success in transforming operations to enhance the digital customer experience.

TINtech preview show

Ahead of TINtech on October 11th we discussed the big challenges facing insurers and brokers.

3 key challenges for London Market claims

Discover why Blueprint Two, delivering a customer centric claims experience and effectively leveraging technology & data are key challenges for London Market claims.

Interview - Digitising & Automating Insurance Processes

Jason Cripps, Global Automation & Operational Excellence Expert, discusses his experience in digitising & automating insurance processes.

Insights from Virtual TINtech 2022 Part 1

Ben Spencer, Group Chief Information Officer at Beazley discusses workplace culture, the importance of prioritisation and eliminating valueless complexity during the keynotes…

Insights from Virtual TINtech 2022 Part 2

James Russell, Insuretech & business transformation leader at esure, gives his thoughts on overcoming some of the obstacles to enhance CX at Virtual TINtech 2022.

Successfully applying automation in claims processes

A summary report of the main drivers for automating claims processes, and the perception of the business case for doing so.

Highlights from Virtual TINtech 2022

The key takeaway points from Virtual TINtech 2022