Beyond Underwriting: how claims can become the new driver of transformation
Insights from London Market Claims 2024
Leveraging data, AI, and collaboration for better client service
4 highlights from the London Market Claims Preview Show
Five challenges facing the London market
The TINtech London Market pre-event survey results reveal several key challenges faced by the London insurance industry.
Part 3: Successes and the digital future
In the final part of our series on delivering an exceptional customer service in insurance, our expert panel share their experiences of delivering digitally enabled customer…
Part 2: Delivering an exceptional customer service in insurance
In part 2 of this in depth look at what makes an exceptional customer experience, our expert panel explore how to overcome the practical challenges to deliver success.
Part 1: Discover successful customer experience in insurance
Watch part 1 of 3 exploring how to become customer centric organisations
Five Critical Customer Values
Ahead of Digital Claims 2023 on 24th April, we look at customer expectations with Kelly Ward, CEO & Country Manager at AXA Partners UK
Industry report: AI and automation to enhance CX in general insurance
This report explores the strategic drivers for the adoption of AI and automation to enhance the customer experience in general insurance and explores how these technologies…
Improving the insurance customer experience
Strategies for success in transforming operations to enhance the digital customer experience.
TINtech preview show
Ahead of TINtech on October 11th we discussed the big challenges facing insurers and brokers.
3 key challenges for London Market claims
Discover why Blueprint Two, delivering a customer centric claims experience and effectively leveraging technology & data are key challenges for London Market claims.
Interview - Digitising & Automating Insurance Processes
Jason Cripps, Global Automation & Operational Excellence Expert, discusses his experience in digitising & automating insurance processes.
Insights from Virtual TINtech 2022 Part 1
Ben Spencer, Group Chief Information Officer at Beazley discusses workplace culture, the importance of prioritisation and eliminating valueless complexity during the keynotes…
Insights from Virtual TINtech 2022 Part 2
James Russell, Insuretech & business transformation leader at esure, gives his thoughts on overcoming some of the obstacles to enhance CX at Virtual TINtech 2022.
Successfully applying automation in claims processes
A summary report of the main drivers for automating claims processes, and the perception of the business case for doing so.
Highlights from Virtual TINtech 2022
The key takeaway points from Virtual TINtech 2022
Unlocking the power of data in the London market
Overcoming the people, process and technology challenges to transform business and operating models
GenAI - Do's and Don’ts in insurance
Exploring use cases and best practices to successfully deploy AI
London Market Claims Preview Show
First broadcast:
Optimising insurance operations for growth, innovation and customer experience
Overcoming the people, process and technology challenges to deliver successful transformation
Blueprint Two: overcoming the technology and operational implications
The key questions you should be asking to be ready for the next step in market modernisation
The future of insurance: a female perspective
Why are we having this conversation now? Why is it important? What will it change?