Beyond Underwriting: how claims can become the new driver of transformation
Insights from London Market Claims 2024
Unlocking the future of claims: Insights from the 2024 London Market Claims pre-event survey
The 2024 London Market Claims Pre-Event Survey gathered insights from attendees on the most pressing issues facing the claims sector today.
AI in claims
The implications and opportunities for the London market, personal and commercial lines
Leveraging data, AI, and collaboration for better client service
4 highlights from the London Market Claims Preview Show
Digital Claims pre-event survey analysis
The pre-event survey data reveals several key themes and concerns within the industry, especially regarding the integration of technology in claims processing and management…
Are we being more honest about the challenges ahead?
The importance of empathy and the human element in business transformation.
Insights from TINtech London Market: A Discussion on AI Ethics and Governance
As a part of the TINtech London Market agenda this year, one of our 'discussion pods' provided an opportunity for participants to explore the ethical dilemmas generative …
Five challenges facing the London market
The TINtech London Market pre-event survey results reveal several key challenges faced by the London insurance industry.
Credera Reflections - London Market Claims
Antonio Peneda and Andrew Dixon from Credera attended London Market Claims in October, and have shared their thoughts surrounding data analytics, AI, Blueprint Two and more…
London Market Claims Special interest group meeting summary
On 10th Oct we ran a breakfast briefing bringing together existing and prospective members of The Insurance Network.
London Market Claims Pre-Event Survey
Main Findings
Part 2: Delivering an exceptional customer service in insurance
In part 2 of this in depth look at what makes an exceptional customer experience, our expert panel explore how to overcome the practical challenges to deliver success.
Part 1: Discover successful customer experience in insurance
Watch part 1 of 3 exploring how to become customer centric organisations
Five Critical Customer Values
Ahead of Digital Claims 2023 on 24th April, we look at customer expectations with Kelly Ward, CEO & Country Manager at AXA Partners UK
TINtech preview show
Ahead of TINtech on October 11th we discussed the big challenges facing insurers and brokers.
3 key challenges for London Market claims
Discover why Blueprint Two, delivering a customer centric claims experience and effectively leveraging technology & data are key challenges for London Market claims.
Insights from Virtual TINtech 2022 Part 1
Ben Spencer, Group Chief Information Officer at Beazley discusses workplace culture, the importance of prioritisation and eliminating valueless complexity during the keynotes…
Insights from Virtual TINtech 2022 Part 2
James Russell, Insuretech & business transformation leader at esure, gives his thoughts on overcoming some of the obstacles to enhance CX at Virtual TINtech 2022.
Successfully applying automation in claims processes
A summary report of the main drivers for automating claims processes, and the perception of the business case for doing so.
Unlocking the power of data in the London market
Overcoming the people, process and technology challenges to transform business and operating models
GenAI - Do's and Don’ts in insurance
Exploring use cases and best practices to successfully deploy AI
London Market Claims Preview Show
First broadcast:
Optimising insurance operations for growth, innovation and customer experience
Overcoming the people, process and technology challenges to deliver successful transformation
Blueprint Two: overcoming the technology and operational implications
The key questions you should be asking to be ready for the next step in market modernisation
The future of insurance: a female perspective
Why are we having this conversation now? Why is it important? What will it change?