Demystifying the use of Generative AI in insurance
In this presentation Professor Stephen Roberts explores the use, abuse and pitfalls of using GenAI in insurance.
Beyond Underwriting: how claims can become the new driver of transformation
Insights from London Market Claims 2024
Unpacking the complexities of data and decision-making
Insights from Tony Fish
Unlocking the future of claims: Insights from the 2024 London Market Claims pre-event survey
The 2024 London Market Claims Pre-Event Survey gathered insights from attendees on the most pressing issues facing the claims sector today.
Culture, who’s problem is it?
Insights on Leadership, Innovation, and Collaboration from TINtech 2024
Where have all the clients gone?
The pre-event survey for TINtech 2024 reveals a critical oversight in the London insurance market's focus on AI and digital transformation: the absence of client-centricity…
Digital Claims pre-event survey analysis
The pre-event survey data reveals several key themes and concerns within the industry, especially regarding the integration of technology in claims processing and management…
Overcoming legacy challenges
In a recent webinar Helen Rogers shared her insights on how to tackle legacy technology, build a culture of high performance and ensure your initiatives are a success.
Delegated Authority Growth
Conscious decision or the sleepwalk strategy?
Are we being more honest about the challenges ahead?
The importance of empathy and the human element in business transformation.
Unlocking the Future of Insurance: Insights from TINtech London Market 2024
Andrew How, Business Director at Earnix, reflects on the buzz generated at TINtech London Market 2024 around transformational technologies, and what the next steps look like…
Blueprint Two and Market Modernisation - a quick 101 guide: Part 2
This is an updated list of resources to keep you up to speed and informed of the latest Blueprint Two market modernisation initiatives, along with articles and analysis intended…
Part 3: Successes and the digital future
In the final part of our series on delivering an exceptional customer service in insurance, our expert panel share their experiences of delivering digitally enabled customer…
Blueprint Two and Market Modernisation - a quick 101 guide
Below are a list of resources to bring you up to speed and help keep you informed of the latest developments in the market modernisation being driven by the Blueprint Two…
Part 2: Delivering an exceptional customer service in insurance
In part 2 of this in depth look at what makes an exceptional customer experience, our expert panel explore how to overcome the practical challenges to deliver success.
Improving the insurance customer experience
Strategies for success in transforming operations to enhance the digital customer experience.
TINtech preview show
Ahead of TINtech on October 11th we discussed the big challenges facing insurers and brokers.
Insights from Virtual TINtech 2022 Part 1
Ben Spencer, Group Chief Information Officer at Beazley discusses workplace culture, the importance of prioritisation and eliminating valueless complexity during the keynotes…
Insights from Virtual TINtech 2022 Part 2
James Russell, Insuretech & business transformation leader at esure, gives his thoughts on overcoming some of the obstacles to enhance CX at Virtual TINtech 2022.
Unlocking the power of data in the London market
Overcoming the people, process and technology challenges to transform business and operating models
GenAI - Do's and Don’ts in insurance
Exploring use cases and best practices to successfully deploy AI
London Market Claims Preview Show
First broadcast:
Optimising insurance operations for growth, innovation and customer experience
Overcoming the people, process and technology challenges to deliver successful transformation
Blueprint Two: overcoming the technology and operational implications
The key questions you should be asking to be ready for the next step in market modernisation
The future of insurance: a female perspective
Why are we having this conversation now? Why is it important? What will it change?